Testimonials

Location:
London, Barnet
Client:
Homeowner
Project:
Damp proof course insertion and application of Stormdry
Date:
Feb 2016

I would just like to communicate my appreciation to James's (ProTen Surveyor) excellent customer service. I found him to be very professional and yet courteous and willing to compromise to deliver the said works in a way that was acceptable to us both. This is a rarity in customer service these days and hence I have no hesitation in recommending ProTen as a company that prides itself in Customer Excellence. Please do commend him on my behalf.

Location:
Sheffield
Client:
Homeowner
Project:
Damp Proofing, Replastering and Associated Works
Date:
Jan 2016

The work has been completed exactly in accordance with the schedule date provided to me and the work finished is of a high standard. I am so pleased, as it has been a worry for me. The tradesmen who undertook the work are both of high merit in their quality of work and it has been a pleasure to have them in my home. Please thank your surveyor who arranged the schedule of work required and thank you to Yvette for dealing with all my enquiries on the phone.

I am pleased to write and confirm my satisfaction in the work completed.

Location:
Leytonstone, E11
Client:
Homeowner
Project:
Damp Proofing Work, Condensation Control System: Vericure PIV Unit
Date:
Dec 2015

We are very impressed by the work that Proten services did. This includes the initial assessment by your surveyor, how you handled the contract, getting someone in straight away, coming back to finish the job, to the end product.

Location:
Stonehouse, Gloucester
Client:
Homeowner
Project:
Damp Proofing Works, Condensation Control Unit

My sincere thanks to your surveyor and the very hard working builders. They were all so helpful.

Location:
Essex
Client:
Homeowner
Project:
Damp Proofing Works, Condensation Control System

For the last 3 days we have had your operative working at our property. After a very bad experience with damp builders working at our house last year we were very nervous having the work carried out again.

Location:
Kent
Client:
Commercial, Construction Services
Project:
Radon

I would like to say thanks for all of your help with getting these works completed.

I must say that I have found you to be very helpful and conscientious with your work ethics. The works that have completed for us have been to a very high standard. Hence when we receive more of these we will be in touch. Thank you once again for your help.

Location:
London, NW
Client:
Management Company for shared building
Project:
Waterproofing, Damp Proof Course

Your clear mastery of the subject matter and your expertise, was a major deciding factor in Proten Services being commissioned to carry out the Damp Proof Course Work and tanking in the Garden Flat.

I would like to say what a pleasure it has been to have your operative working out our house. He has been very polite, helpful, and professional and carried out our work very well in a short period of time. He has been very good at protecting our carpets and clearing up at the end of the day. We would have no hesitation in recommending him or Proten. It's just a great shame that we did not come to you last year when the work was first carried out.

I just had to tell you that the two men you sent to my home, I called them the A Team, what a credit to your company they are. What a joy to know my home was in very safe hands. Thank you for sending such a delightful team.

I would like to take this opportunity to say how thoroughly impressed and pleased we have been by the ervice provided by Proten. Your surveyor was at all times extremely responsive, polite and professional and your operative did a fantastic job and was also extremely professional and polite. It may seem an obvious thing, but in this day and age when people are professional, courteous and friendly it goes an awfully long way, particularly when it's on top of excellent quality of work.

We will certainly be recommending Proten to all our friends.

I must say how pleasant, extremely punctual, efficient and hardworking was your contractor Lee. Everything seemed to go without any difficulties.

Regardless of whether my wife and I decide to ask your company to carry out any remedial work, we wish to draw your attention and the attention of the company's chief executive/managing director what an excellent representative of your company is your surveyor. He arrived on time; he did not use sales patter; he listened to our questions attentively and answered them clearly and succinctly. He explained technical matters without resorting to the use of jargon and was polite and indulgent in allowing me to stray into other topics not directly relevant to the main purpose of his visit. He was thoroughly professional and it was a pleasure doing business with him.

Please convey my thanks to both your Contracts Team and Operative for organising and carrying out the works.

Thank you for a job well done. Pleasant staff throughout.

I have recently had some damp proofing and re-plastering of the hall in my home by members of your company. Proten have been coming to The Mews, when necessary for over 30 years for various owners. I am writing to say how pleased I am with everything that has been done by your staff. Your Surveyor has given me wise advice about this Grade 2 listed building and have organised the necessary work. Your Operatives who actually worked on the damp proofing etc. were professional and considerate and I am delighted at their high standard of workmanship.

Thank you to you all at Proten.

Location:
Sheffield
Client:
Tenant of Kier Services (on behalf of Sheffield City Council)
Project:
DPC and replastering

I am writing to you to say how pleased we are with the work you workmen have done for us. They were really kind and helpful, they did not make any mess and when they had finished the job they cleaned up as well. They were very polite and thoughtful. My husband has no legs and I have bad knees so the fact that they cleaned up after themselves was a great help. I would like to say a very big thank you to them both and to yourselves for the whole way you have dealt with this for us.